Guide 1
Where complexity hides in a small business
Recognize process, people, system, data, experience, and risk complexity before deciding whether new technology is needed.
Read Where complexity hides in a small businessResources
Practical resources for clearer decisions.
Use these guides to recognize where complexity is accumulating, improve a workflow before automating it, and compare proportionate technology options. Each guide is available as ordinary web content, works without an account or form submission, and is designed to remain useful on screen and in print.
Guide 2
Simplify before you automate
Follow a practical sequence for understanding and improving a workflow before deciding what, if anything, to automate.
Read Simplify before you automateGuide 3
Build, buy, integrate, or automate?
Compare buying or configuring software, integrating systems, automating work, and custom-building against the needs and responsibilities of your business.
Read Build, buy, integrate, or automate?